Returns and Exchanges
Personalized Items Return Policy
All customized products are final sale due to the personalized nature of monogrammed gifts.
If your order is flawed because of a mistake on our part, we'll replace it as quickly as possible at no additional cost to you.
If you're unhappy with your order because of a mistake on your part, we’ll help you fix it.
Non-Personalized Items Return Policy
If our returns department receives the merchandise within 10 days of delivery, an online gift certificate may be issued.
Free Gift Policy
If your order qualified for a free gift with purchase and the item(s) returned result in your order subtotal falling below the qualifying amount, the free gift must be returned. If you choose to keep the free gift, the retail value of the free gift will be deducted from the refund amount.
We do not offer exchanges.
Because merchandise is available in limited quantities, we are unable to offer exchanges. We suggest placing a new order for any items you want and following our return policy as outlined above.
If an item is eligible for a return, it must be unworn, unwashed and with the original tags/boxes attached. If items are returned with makeup, deodorant, perfume, stains or damaged, they are not eligible for return.
Shipping charges on orders are non-refundable. We are also unable to issue refunds for return shipping charges. You can send your package back to us using the trackable shipping method of your choice. We are not responsible for any packages lost or damaged in the mail and we cannot issue any refunds for them.
If for any reason the merchandise does not meet return policy requirements, we have the right to deny the return.
Please note that if an order is returned without an RMA number, you will only be eligible to receive an online gift card code for your purchase. Please contact us for the RMA number.